Bracknell

Bracknell Forest Borough Council's benefits service was found to be "excellent" in a recent inspection by the Benefit Fraud Inspectorate (BFI).

The assessment was carried out as part of the Government's Corporate Performance Assessment (CPA) and will contribute to Bracknell Council's overall CPA rating.

Bracknell Forest Borough Council’s benefits service received an overall performance score of ‘excellent’, with the Audit Commission score rated four out of four. Last year the Council was rated as three out of four.

The assessment said the Council had maintained its excellent performance in claims administration, security and resource management, while there was improvement from 2006 in user focus.

The report noted that: “The Council had improved its performance in handling requests for reconsiderations and reviews, and appeals using external resources.”

The BFI based the assessment from a range of sources including:

• Best Value Performance Indicators and performance measures
• Self-assessment and evidence provided by the Council
• BFI’s CPA 2006 report
•Discussions with senior officers at the Council

Ian Davey, Director of Bracknell Social Services and Housing, said: “It is fabulous news that we have been given an excellent rating for our benefits services.

"I'm extremely pleased the inspectors have recognised our commitment and dedication to maintaining and improving our service. We will continue to work at achieving the best possible result again in 2008.”

Cllr Dale Birch, Executive Member for Adult Services, Health and Housing, said: "The excellent rating is great news but we are not complacent and we will continue to ensure improvements are made so the benefits service we have is the best possible for the residents of Bracknell Forest.”

Bracknell Forest Borough Council