Bracknell

Bracknell Forest Borough Council's Bracknell Leisure Centre and Coral Reef have been awarded the Charter Mark for excellent customer service.

The Charter Mark is the Government's national standard for excellence in customer service and is open to all public sector organisations. Each Charter Mark award lasts for three years and this is the fifth charter mark awarded to these Bracknell centres since 1992.

The Charter Mark award is assessed on six customer service priorities:

• Set standards and perform well;

• Actively engage with your customers, partners and staff;

• Be fair and accessible to everyone and promote choice;

• Continuously develop and improve;

• Use your resources effectively and imaginatively;

• Contribute to improving opportunities and quality of life in the communities you serve.

It was the first time the Bracknell centres had been assessed under the Charter Mark's new community-focussed criteria. Areas praised by the inspector included the range of classes provided and the Leisure Saver Scheme - which gives discounts for residents receiving certain benefits.

Bracknell Cllr Iain McCracken, Executive Member for Leisure and Corporate Services, said: "Maintaining a continuously high standard on behalf of all of our users is something our Leisure Department staff take extremely seriously and Bracknell Leisure Centre and Coral Reef have over the years demonstrated those high levels of customer care.

"I am delighted for the management and staff that their attention to the needs of our users has, once again, been recognised by the award of this prestigious national Charter Mark."

For more information about leisure facilities call Bracknell Leisure Centre on 01344 454203 or Coral Reef on 01344 862525 or visit www.bracknell-forest.gov.uk/be

Bracknell Forest Borough Council