Bracknell

Bracknell Forest Borough Council's Look Out Discovery Centre has been awarded the Charter Mark.

The Charter Mark award is the Government's national standard for excellence in customer service and is open to all public sector organisations. The Bracknell Look Out Discovery Centre has held the Charter Mark continuously since 1997.

Jacky Henderson, the centre manager said "We are continually striving to improve the service we provide for our customers. We have recently added the woodland and water zone, on the back of customer suggestions, which has been a great success and also as a result of customer feedback we have greatly improved the adventure play area. The Charter Mark is a great acknowledgement of the facilities and the staff."

Bracknell Cllr Iain McCracken, Executive Member for Leisure and Corporate Services said: "It will come as no surprise that I wholeheartedly endorse the Charter Mark assessor's findings. The Look Out is a fine example of the diversity of leisure facilities we have here in Bracknell Forest. This award reflects the attention to detail that the staff have when dealing with our customers and their desire to continuously develop and improve the service they offer at The Look Out Discovery Centre. I am delighted that customer service remains the priority of all the staff at the centre."

The Charter Mark award recognises six areas where service needs to be top notch:

* Set standards and perform well;
* Actively engage with your customers, partners and staff;
* Be fair and accessible to everyone and promote choice;
* Continuously develop and improve;
* Use your resources effectively and imaginatively;
* Contribute to improving opportunities and quality of life in the communities you serve.

The Charter Mark assessor said: "The Look Out Discovery Centre has held the Charter Mark continuously since 1997 and is an excellent example of local authority leisure management. Staff focus on Charter Mark principles to deliver a customer focussed service.

"The Look Out Discovery Centre has an excellent record that is reflected in the published performance information that shows very high visitor satisfaction levels achieved on a regular basis. I am pleased to pass my recommendation for The Look Out Discovery Centre to retain their Charter Mark for a further 3 year period."

For more information contact The Bracknell Look Out Discovery Centre on 01344 354400

Bracknell Forest Borough Council